Return & Refund Policy – Oliz Store
- Updated 4th Sept. 2025
At Oliz Store, customer satisfaction is our priority. We want you to have a smooth and worry-free shopping experience. This Return & Refund Policy explains your rights regarding returns, refunds, and exchanges. By purchasing from Oliz Store, you agree to the terms outlined below.
1. Eligibility for Returns
Products may be eligible for return if:
They are unused, undamaged, and in their original condition.
Original packaging, labels, and tags are intact.
The return request is made within the specified timeframe.
Products not meeting these conditions may not qualify for a return or refund.
2. Non-Returnable Items
Certain products cannot be returned, including but not limited to:
Personal care, hygiene, or intimate products.
Digital goods, software, or downloadable items.
Products purchased on clearance, discounts, or marked as “Final Sale.”
Customised or personalised items.
3. Time Frame for Returns
Customers must request a return within 7 days of receiving the order.
Requests made after this period may not be accepted.
4. Return Process
To initiate a return, customers must:
Contact our Customer Support team at 9861060000 within the return window.
Provide order details (order number, product name, and reason for return).
Wait for return approval and instructions from Oliz Store before shipping the item back.
Pack the product securely in its original packaging and ship it as instructed.
Returns sent without prior approval may not be accepted.
5. Refunds
Refunds will be issued once the returned product has been inspected and approved.
Refunds are made to the original payment method or provided as store credit, depending on the circumstances.
Processing time for refunds may take up to 7–10 business days.
Shipping charges are non-refundable (unless the return is due to our error).
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photo or video evidence.
Oliz Store will arrange a replacement, exchange, or full refund at no additional cost.
Return shipping for defective or incorrect items will be covered by Oliz Store.
7. Shipping Costs
If the return is due to our mistake (wrong product, defective item, etc.), Oliz Store will cover the return shipping costs.
8. Order Cancellations
Orders can be cancelled within 24 hours of purchase, provided they have not yet been dispatched.
Once an order is shipped, the return process must be followed instead of cancellation.
9. Policy Changes
Oliz Store reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with a new “Effective Date.” Continued use of our website and services means you accept the updated policy.
